Refund policy

RETURN & REFUND POLICY

Last updated: September 21, 2026

Thank you for purchasing from Klaudora.

Klaudora provides digital products, including eBooks, digital books, guides, templates, and other downloadable digital content. Because our products are delivered digitally, there are no physical products to return.

DIGITAL PRODUCTS

All products sold through Klaudora are digital products unless otherwise clearly stated on the product page.

After a successful payment, the purchased digital product may be made available to you through a download link, email, customer account, or another electronic delivery method.

REFUNDS

Because digital products can be accessed and downloaded electronically, we generally do not accept returns or refunds after a digital product has been accessed or downloaded, except where required by applicable consumer law or where the product is defective, materially different from its description, or cannot reasonably be accessed because of a technical problem caused by us.

If you have not yet accessed or downloaded your digital product, you may contact us as soon as possible to request cancellation and a refund. We will assess the request in accordance with applicable law and the circumstances of the order.

TECHNICAL PROBLEMS

If you have paid for a product but cannot access or download it because of a technical problem, please contact us at klaudora.info@gmail.com.

We will make reasonable efforts to help you access the product or provide a replacement download where appropriate.

If we are unable to provide access to the purchased product within a reasonable period, we may provide a refund where appropriate and as required by applicable law.

INCORRECT OR DUPLICATE PURCHASES

If you accidentally purchase the same digital product more than once, please contact us. Where appropriate, we may refund the duplicate purchase.

DAMAGED, DEFECTIVE OR MISDESCRIBED DIGITAL CONTENT

If a digital product is technically defective, materially different from its description, or otherwise does not conform to applicable consumer protection requirements, please contact us with details of the issue.

We will assess the issue and, where appropriate, provide a replacement, correction, or refund in accordance with applicable law.

CONSUMER RIGHTS

Nothing in this policy is intended to exclude or limit any mandatory consumer rights that apply to you under applicable law.

For digital content, cancellation rights may be affected once the customer has expressly requested immediate supply and acknowledged the consequences of receiving the digital content before the end of any applicable cancellation period.

For customers in the United Kingdom, applicable consumer rules may require express consent and acknowledgement before digital content is supplied immediately and a cancellation right is lost.

For customers in Saudi Arabia and other countries, mandatory consumer protection laws may also apply.

HOW TO REQUEST HELP OR A REFUND

Please contact us at:

Email: klaudora.info@gmail.com

Please include:
- Your full name
- Order number
- Email address used for the purchase
- Name of the digital product
- A description of the issue or refund request

We will review your request and respond as soon as reasonably possible.

Klaudora reserves the right to update this policy when necessary to reflect changes to our products, services, or applicable laws.